Walter made the experience of buying an engagement ring easy and stress free. I told him what I was looking for and my budget, we drew up a sketch and picked out a stone. Instead of a diamond my girlfriend wanted a sapphire. Walter found various sapphire stones for me to chose from and explained to me the best cut for what I wanted. The ring looks wonderful, she said yes and everyone comments on how amazing the ring looks. It was a great experience and I highly recommend them. I recommend knowing what you want, what you want to spend and the ring size before making an appointment. I would use them again.  William W. 10/19/2010

My fiance and I had a very good experience with Washington Diamond.  If we ever need diamond jewelry again, I am sure that we will go back there again.  My fiance spent MONTHS searching for the right stone and setting.  He said that Tom at Washington Diamond had a great selection of stones and was very knowledgeable.  Another thing that is great about this store is that they aren't PUSHY.  They also really work with you to create exactly what you want.  I have tiny fingers and my fiance had wanted to get me  two very thin wedding bands just like his mom has.  Although they normally don't make rings that thin, they came up with a way to do it right there on the spot, and made it just perfectly.  For my fiance's ring the one we ordered first came back from the company they got it from with a few nicks, they ordered a replacement, and again it had nicks. (note: they don't use this company any more because of this incident)  With our wedding date getting ever closer, rather than risk another problem ring, they just had their metalsmith create one that was very similar, only EVEN BETTER than the original ring we were looking at.  

Regarding the other staff, the ladies who work up front who answer your calls and help you out when you come by are just lovely.  They are very nice and quite knowledgeable themselves.  

And as a personal aside, I LOVE my engagement ring.  They are always happy to clean it for me any time I drop by, but even when it is FILTHY, it still sparkles like nothing else I've ever seen, and people always comment about how pretty the detailed band work is.  They did a phenomenal job, and we couldn't be happier.  I would suggest them to anyone looking for an engagement ring or any other diamond jewelry.  Vail M, 9/8/09  Alexandria, VA

I was a diamond novice looking for a special stone for my wife.  I searched online for a loose diamond and ended up making my purchase from Washington Diamond.  They came highly rated and I was not disappointed.  I worked with Walter Via who patiently took the time, both in person and by email, and provided the information necessary to help me make an informed purchasing decision.  I never felt sales pressure.  Washington Diamond prices were very competitive with online direct sellers and I could physically see the stone prior to purchase. I would highly recommend Washington Diamond.  Scott R. Manassas, VA  6/3/09

Buying any piece of jewelry can be daunting. But when you are looking for the ring of a lifetime, all bets are off. Face it -- you need a professional. Luckily, Washington Diamond isn't far. Since 1969 this Falls Church store has helped nervous grooms-to-be and diamond-struck brides-to-be pick out the perfect stone, setting and style. The family business has appraised and designed jewelry for the Washington area's elite and ignoble alike with equal care and patience. And those clients have been sending their family, friends and neighbors to Washington Diamond for the same reason they walked out smiling in the first place: the folks who work here. Owner Tom and his co-workers will make you feel welcome, confident and inspired to purchase a beautiful piece of jewelry. And you'll want to tell everyone about it...S. Chauhan & AOL Cityguide

Dear Tom, Just wanted to take a minute to thank you and all your staff for the "once again" excellent service and professionalism. When we purchased our diamond from you nearly nine years ago we knew that we had made a fantastic choice in choosing your company. Your business and your staff are professional, kind and extremely knowledgeable. You are a "big diamond company" that is able to maintain are warm, friendly, comfortable atmosphere. Your staff is genuinely excited for their clients to walk away wearing a beautiful diamond. They are proud of their work and deserve to be proud. A diamond is a fabulous stone, but when set in such care and in just the right way it makes it even more perfect! You are all in the right line of work!Thanks again...We love it!...R&FS, Vienna, VA 8/21/01

I was impressed by your knowledge, demeanor and quality of the diamonds you sell. You were very responsive to my needs and I felt I received excellent value for the stone I selected. MB, Washington DC.

Words cannot express how happy you have made my fiancee and I feel. Your expertise in gemology assisted us in getting, slightly larger & more brilliant stone without any additional expense. Thank you so much! ... the extra time you spent with me and my situation made all the difference between "Tragedy and Tranquillity"...LH,Reston, VA

I wanted to take a minute to thank you and the others on staff at Washington Diamond who made my "quality diamond buying experience" one that I plan to share with all of my friends and family. After my initial visit, you had a diamond over-nighted to the store for my review and once I saw it, I knew we had a keeper. You and the rest of the staff were then able to craft a setting that complemented the stone.

Since presenting the ring, I have also been very pleased with the post-purchase service. We plan to continue to bring the ring to you for service because the job will be done correctly and professionally. Now that the shock has worn off, I still can't help but admire the work of art that we created. Lisa has had countless comments about the ring in the week that she has worn it. Lisa tells me that I did a great job and that she is extremely happy... The fact of the matter is, I can't take much of the credit...JB, Potomac Falls, VA

The customer service is outstanding. They don't try to sell you something you don't want--I turned down 3 perfectly good diamonds before I found the one that was perfect for me. Never did the sales representative pressure me to accept one of the first three stones he showed me or try to convince me that my hesitations were unwarranted. I highly recommend Washington Diamond. by Melissa Thaxton

My new three-stone diamond ring is stunning thanks to Tom at Washington Diamond! We are extremely happy with our purchase and Tom was very professional. We will go back to Washington Diamond again! by Nancy N.

The best product (stones, metals) I have seen in the area and amazing customer service. by Dan M.

The diamond ring we bought is exactly the ring we were looking for. The stones are beautiful, the workmanship is excellent, the price is the best around, the people were nice and honest. I encourage you to look very closely at Washington Diamond. LG

You advised me to shop around and compare before purchasing any stone. Well I took your advice and having the good fortune of being in the Navy, I compared your prices to other retailers...and your prices couldn't be beat!!!

Personalized help, beautiful stones and settings, very well prices, listed on Washingtonian Best, and location...B.C. and H.G.