Reviews

Entries in satisfaction (34)

Saturday
Sep042010

Working by appointment only, this is a trustworthy dealer.  They are extremely patient to hear your needs, discuss prices and design your dream ring.  Their prices are very competitive and they only deal with GIA-certified diamonds.  They even tell you to go with another dealer when they don't think they can match the competitor's price (which happened in my case).

If I were to shop for a ring again, I would go back to them.  They even have a satisfaction guarantee policy-- if your lady does not like the ring, they'll give you your money back (within a couple weeks).  Even if it's a custom-made ring.  Takaki K.  Alrington, VA  2/24/10

Friday
Sep032010

My husband and I had a wonderful and satisfying experience at Washington Diamond. This was the 3rd place we went to find the perfect engagement ring for me so going in we were quite leery. We had a really bad experience with Jared where they sold us a stone that after we got it appraised, which we paid for, was valued at half of what we paid for it. When we went to them to rectify the problem they wouldn't pay for a second appraisal and they kept telling us that they were going to stand by their product. Needless to say we returned the engagement ring and cancelled the orders for the wedding bands.

My husband found Washington Diamond online and made an appointment and from the moment we stepped into the showroom we were treated warmly and professionally. We sat down with Tom and he pulled out several stones and even offered to make whatever I wanted. Our consultation with Tom was so educational and professional that we found a setting we liked and purchased a stone that we had not even seen because he had just purchased it and it was coming that next morning but we felt so confident in Tom's word and expertise that we would be completely satisfied with our purchase we agreed to it. And we were surprised. Both of us were so very pleased and stunned at how beautiful my ring looked, even his sales staff was complimenting the ring. The clarity and color of the diamond is exquisite. Its been a year since we bought all our rings and I still get mouth dropping compliments on my set. Thank you Tom and the whole Washington Diamond staff for everything that you do. We tell everyone we know to go see Tom at Washington Diamond, you won't be disappointed. A. Smith - Maryland, April 2010

Friday
Sep032010

My search is complete. Thanks for your recommendation. I went with Washington Diamond. Great recommendation! ...BZ, N. Potomac.

Friday
Sep032010

You made a once in a lifetime purchase, a joy to make.... CR,..Fredericksburg, VA

Friday
Sep032010

They are willing to work with you on any request you may have. They are not stuffy like some big brand names, but their quality is amazing. We recommend them to everyone we know! by Lindsay Patterson

Friday
Sep032010

Washington Diamond is socially conscious and is willing to work with you to get exactly what you want. by Jody Olson

Friday
Sep032010

I have been doing business with Washington Diamond for over 20 yrs. and they have always acted with my best interest at heart. Tom (the owner) is one of the few people in this world that I trust completely, he is honest and above-board without exception. by Doug Whiteley

Friday
Sep032010

Continued satisfaction! by Jeannene Schultz

Friday
Sep032010

You guys are the best!!! I tell everyone about you guys - no advertising needed!! .. Chris C.

Friday
Sep032010

Tom and his team are the absolute best in the business. They are honest, true diamond experts and willing to go out of their way to make sure every customer is 100% satisfied. I would not recommend any other dealer higher than Washington Diamond. If you go elsewhere, you are making a mistake. by Dave Miller

Friday
Sep032010

I loved working with your staff. Having worked for Ritz-Carlton as a Concierge for a number of years I recognize first class service, Washington Diamond is a 5-star business! - Andrew K

Friday
Sep032010

I visited all the "mall" stores, Washington Diamond was by far the best...Carolyn Willis.

Friday
Sep032010

The best diamonds! No other business compares. Christy M.

Friday
Sep032010

When I received it after it was resized, it was indeed different. It turned out better. The new finish is much more durable than the original. Whereas the old brushed finish scratched very easily, the new is bulletproof. And in cutting it down, the cut was placed to remove some of the existing damage on the polished sides. The new fit is perfect as well. Thanks again, Luis

Friday
Sep032010

Thank you guys so much. I wanted to let you know that my wife almost fell out of bed when I gave her the anniversary band you helped me with. - Colin