We were first recommended to Tom when I was shopping for an engagement ring for my wife. We became engaged, and then went to see Tom. Tom worked with my then fiance to design a 'unique' ring (1/2 bezel flush setting with diamond trillions) to her specifications. He then delivered the ring, which is of superior workmanship and quality, at a reasonable price and quite rapidly. The ring still gets compliments all of the time more than a decade later. Since that time we have asked Tom to design other jewelry for us as well as just purchasing earrings and necklaces from the display.
We have always been impressed with the customer service, the professionalism, the quality of the products (at a great price), and the follow up. As an example we purchased our wedding bands from Tom as well. In the 10 years since then I have dropped in on average once every 12-16 months to get the ring buffed. This is a service I would pay for, but Tom has always just done it (along with my college ring which was not purchased there) for no charge, and while I waited. I can not do enough to sing the praises of Washington Diamond. All of our custom jewelry will continue to be purchased there, and even when shopping for more 'common' items, such as earrings, I always make the extra effort to get down to Falls Church to look at the offerings prior to considering purchases from anywhere else. That is not to say I always purchase all our jewelry there, but I'm impressed enough with Tom & the store that they always get first shot at the business and even when I've purchased elsewhere I am able to shop as a more educated consumer on both quality and price as a result of the visit. December 14, 2009 - R. K.
anniversary