I first learned of Washington Diamond back in 1994 when I was shopping for an engagement ring. The service was so good, that we got our wedding bands there as well. Since then, Washington Diamond has been there for us when I had them create a custom necklace for my wife and when we asked them to take my grandmother's cocktail ring and remake it for my wife. In addition to a couple of small pieces along the way, I just picked up a pair of beautiful diamond earrings for my wife as an anniversary present. The customer always comes first at Washington Diamond. I always recommend them to people I know who are looking for quality jewelry.  Dain W. 10/23/10

Steve in Reston, VA: I recently purchased a pair of earrings from the Washington Diamond in Falls Church, Virginia. The diamonds were a gift for my wife for our wedding anniversary. I had spent a considerable amount of time looking for the perfect pair of earrings at the best price. I had checked all of the big brand stores in the Washington D.C./ Northern Virginia area and found that Washington Diamond consistently provided a better quality diamond at a better price, with impeccable service. Each of the staff members we dealt with at Washington Diamond was very knowledgeable and helpful. They took the time to help me make the right purchase and never pressured me. In addition to exquisite diamonds, their custom made settings were absolutely incredible. I am now a committed customer and will save a lot of time in the future by going straight to Washington Diamond. 10/14/10

we definitely enjoyed working them. husband felt very comfortable with the service he received when buying my ring and we went back for our bands. i tend to be awful at making decisions and he was very patient with me. unfortunately we moved away from the area, or else we would certainly return for my stud earrings :-)  Hannah, 8/7/07

We were first recommended to Tom when I was shopping for an engagement ring for my wife. We became engaged, and then went to see Tom. Tom worked with my then fiance to design a 'unique' ring (1/2 bezel flush setting with diamond trillions) to her specifications. He then delivered the ring, which is of superior workmanship and quality, at a reasonable price and quite rapidly. The ring still gets compliments all of the time more than a decade later. Since that time we have asked Tom to design other jewelry for us as well as just purchasing earrings and necklaces from the display.

We have always been impressed with the customer service, the professionalism, the quality of the products (at a great price), and the follow up. As an example we purchased our wedding bands from Tom as well. In the 10 years since then I have dropped in on average once every 12-16 months to get the ring buffed. This is a service I would pay for, but Tom has always just done it (along with my college ring which was not purchased there) for no charge, and while I waited. I can not do enough to sing the praises of Washington Diamond. All of our custom jewelry will continue to be purchased there, and even when shopping for more 'common' items, such as earrings, I always make the extra effort to get down to Falls Church to look at the offerings prior to considering purchases from anywhere else. That is not to say I always purchase all our jewelry there, but I'm impressed enough with Tom & the store that they always get first shot at the business and even when I've purchased elsewhere I am able to shop as a more educated consumer on both quality and price as a result of the visit. December 14, 2009 - R. K.

I never imagined that I would have a hand in customizing my earrings. You took time to listen to my ideas and offered suggestions. The result is wonderful. I love the uniqueness, simplicity, and elegance of my special earrings. Your patience, understanding, and thoughtfulness make Washington Diamond stand out among your competitors. - Kitty and Frank D. P., Reston VA June 2010

I just wanted to let you know that She is absolutely thrilled with her rings and earrings. She was surprised and had no clue that we upgraded her setting. That's exactly why we enjoy shopping at your store, excellent customer service. She can't stop looking at her new setting and thinks that I'm the man, and after all that's most important. When she is happy, I'm happy. Thank you! Looking forward to our next upgrade. Thanks again, and please let your staff know that once again everything was perfect and that we couldn't be more pleased ... Vincent P., Rockville, MD

Hi Tom, You were with a customer yesterday evening when I received the earrings. They are exquisite. I had already known that you had done right by me, but when I saw the appraisal I was even more appreciative of what you had done. It’s not just your business model that’s so winning, it’s you! Thank you so much! - Joanna H

Tom, I came in a few weeks ago and bought some earrings for my wife's anniversary. I have been meaning to get back to you and tell you how much she likes them and wears them all the time. Thanks for everything.

Fantastic customer service. I needed the earrings quickly and you beat my deadline by a day. I couldn't be happier. .. K.H.