My husband and I had a wonderful and satisfying experience at Washington Diamond. This was the 3rd place we went to find the perfect engagement ring for me so going in we were quite leery. We had a really bad experience with Jared where they sold us a stone that after we got it appraised, which we paid for, was valued at half of what we paid for it. When we went to them to rectify the problem they wouldn't pay for a second appraisal and they kept telling us that they were going to stand by their product. Needless to say we returned the engagement ring and cancelled the orders for the wedding bands.

My husband found Washington Diamond online and made an appointment and from the moment we stepped into the showroom we were treated warmly and professionally. We sat down with Tom and he pulled out several stones and even offered to make whatever I wanted. Our consultation with Tom was so educational and professional that we found a setting we liked and purchased a stone that we had not even seen because he had just purchased it and it was coming that next morning but we felt so confident in Tom's word and expertise that we would be completely satisfied with our purchase we agreed to it. And we were surprised. Both of us were so very pleased and stunned at how beautiful my ring looked, even his sales staff was complimenting the ring. The clarity and color of the diamond is exquisite. Its been a year since we bought all our rings and I still get mouth dropping compliments on my set. Thank you Tom and the whole Washington Diamond staff for everything that you do. We tell everyone we know to go see Tom at Washington Diamond, you won't be disappointed. A. Smith - Maryland, April 2010

Before I came to Washington Diamonds I visited four different jewelry stores; Boscov’s, Jared’s, Gordon’s and Robbins. All of which were very unsatisfying in all aspects of searching/purchasing an engagement.

No explanation was provided regarding the grading and/or attributes of the diamond at Boscov’s nor did they provide a recognized certification for the diamond ring that we purchased. The ring was returned and the next stop was Jared’s where my fiancée and I were offered refreshments upon entry of the store and then we were left sitting at the display counter for 15 minutes before we decided to leave because no sales person ever came over to assist us.

The next encounter was Gordon’s where we actually purchased a diamond ring without a sales person explaining the grading and/or attributes of the diamond we purchased. After wearing the ring for a week or so I noticed a huge flaw almost like a crack through the center of my diamond. In speaking with several of my closest friends I was informed that I should have received a certification for the ring to explain the information that the sales person did not regarding the grading and attributes of my diamond. I returned to the store to request my paperwork and was informed that the diamond ring was not certified and they could not provide the color or clarity, but they could provide an appraisal costing $95.00. After researching their web site where it states “Diamond certification is documentation of a diamond’s grading or attributes. Unlike most other diamonds, Gordon’s Diamond comes with two diamond certificates.” Once again I returned a ring.

The next stop was Robbins where they did take the time to explain the diamonds grading and attributes, but according to the sales person the only stone in our price range was a yellow colored diamond. Again because I am not a diamond expert and I do not know the cost of diamonds we purchased a ring again. I got home and I called a close friend who had just purchased a ring from Washington Diamond. She provided the web site and I researched the diamond we purchased at Robbins by color, clarity, etc... I found that Robbins had over-charged us and I was unhappy with the choice, because the stone was visibly yellow. Since the ring was on its way to get sized we called and cancelled it.

The next day I contacted Tom from Washington Diamonds and made an appointment to search for an engagement ring. Upon arrival at Washington we were greeted very warmly. Within 10 to 15 minutes we were escorted into a private office where we met with Tom and he asked us what we were looking for in color, clarity, size and price range. Then he showed us not 1 diamond at a time, but about 5-6. With in less than 20 minutes he was able to accommodate us on our every wish and meet our expectations.

Warmly...Veronica Emge, Baltimore MD

The color & clarity of diamonds from Washington Diamond cannot be matched in my area. Tom and his staff treat the client very respectfully. by Ingrid Robertson